Case study: Iowa Health System
Iowa Health System operates a central business office that provides billing and remittance processing for many of the hospitals in the health system. Iowa identified a need to replace their existing manual processes and document filing with a sophisticated document management and remittance processing solution. The business office personnel were spending too much time manually balancing, posting, filing and retrieving hardcopy EOB's, resulting in extended AR days and increased overtime, third party collections and offsite storage costs. In addition, access to UB92's, admissions documents (insurance cards, driver's licenses, waivers, etc) and other general correspondence was very time consuming and in some cases impossible.
The objective was to streamline the manual remittance posting process and eliminate the large volumes of paper being handled and generated by the business office, i.e. UB92's, hardcopy EOB's, hardcopy checks and any related correspondence.
Solution
The solution was SoftCo Remit, which eliminated the handling of all paper documents and provided a single point of access where all documents handled during the accounts receivable process could be instantly retrieved.
SoftCo Remit provided Iowa Health System with the following solutions:
- Process and archive Medicare X12 835 Electronic Remittance Advices.
- Capture and archive copies of all claims (UB92's).
- Scan and archive all hardcopy EOB's and checks.
- Post all remittance information to individual pathways in the IDX Hospital Information System, i.e. individual hospitals.
- Scan and archive admissions documents and general correspondence.
- Provide instant patient-centric web access to all documents to over 100 users.
- Provide extensive desktop reporting to identify potential revenue losses.
Why SoftCo?
Since implementing the SoftCo solution,
our cash posting time has been reduced by over 25% and with instant access to all documents,
our FTE's are now spending significantly more time
chasing revenue rather than chasing paper
Iowa Health System
The solution proposed, SoftCo Remit, met all the document management and remittance processing requirements set down by Iowa Health System. In addition, SoftCo offered a single vendor for design, development, installation, training and support, thereby providing Iowa Health System with a smooth and seamless path to successful implementation.
Iowa Health System also recognized SoftCo as a global leader with over 10 years experience in providing document management solutions worldwide. The SoftCo solution provided Iowa Health System with a secure, scalable architecture with proven performance and integration into their existing Hospital Information System. SoftCo Remit is built on the SoftCo document management architecture, which is installed in over 800 locations globally. SoftCo's impressive technology centre with R&D teams dedicated to product upgrades and full-time technical support teams were also vital in order to meet any future requirements of Iowa Health System.
SoftCo Remit provided Iowa Health System with a strong return on its investment.
SoftCo Remit
SoftCo Remit is a document management solution designed specifically for the hospital business office with integrated electronic and paper remittance processing. It delivers a complete information repository for all financial information within the Business Office, by episode of patient care. The system is readily integrated with existing Hospital Information Systems and provides users with instant access to all related documents. The solution leverages electronic folders to capture, index and instantly retrieve both electronic and paper financial information including admissions documents, UB92's, EOB's, checks and other patient related correspondence.